To ensure that employees take extra steps to provide superior customer service, City Manager Jose Ometeotl kicked-off the New Employee Ambassador program. The program rewards all employees who go the extra mile when engaging with residents, co-workers and customers.
Each employee will be rewarded “on the spot” with a lapel pin if seen going above and beyond. Residents, co-workers and customers can also nominate an employee if they feel the employee is worthy to be honored as a Lynwood Ambassador.
“The City of Lynwood Brand Ambassador is the Lynwood City government to our constituents”, said Jose Ometeotl, City Manager. “ We don’t want employees to simply do the job, we want them to solve problems by providing a high level of customer service, positive interactions and to be an example.”
The program is for all Lynwood employees, so on your next trip to City Hall, take the opportunity to notice which employee is an embodiment of a Lynwood Ambassador.